Last updated: 23rd June 2026
This Privacy Policy explains how HI-SPEC WINDOWS AND DOORS LTD, trading as Hi Spec Scotland, collects, uses, stores and protects personal information.
This policy applies when you visit our website, submit a contact form, request a quotation, contact us by phone, email or social media, become a customer, or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently.
1. Who we are
This website is operated by HI-SPEC WINDOWS AND DOORS LTD, trading as Hi Spec Scotland.
HI-SPEC WINDOWS AND DOORS LTD is a company registered in Scotland under company number SC654599.
Registered office:
37 Rosyth Road
Units 7-8 Morris Park
Glasgow
Scotland
G5 0YD
Contact details:
Telephone: 0141 732 9140
Mobile: 07719 063384
Email: info@hi-specscotland.co.uk
For the purposes of UK data protection law, HI-SPEC WINDOWS AND DOORS LTD is the data controller for the personal information we collect and use.
2. What personal information we collect
We may collect and use the following types of personal information.
Enquiry and contact details
When you contact us, request a quote or submit a form, we may collect:
your name;
email address;
phone number;
address or postcode;
details about your property;
details of the products or services you are interested in;
your preferred contact method;
any message or information you choose to send us.
Project and customer information
If you ask us to quote for or carry out work, we may collect:
property address;
survey details;
measurements;
photographs of windows, doors, rooms, openings, access points or work areas;
quotation details;
order details;
product choices;
payment status;
invoice records;
installation records;
guarantee or warranty information;
customer service and complaint correspondence.
Website and technical information
When you use our website, we may collect:
IP address;
browser type and version;
device type;
operating system;
pages visited;
time and date of visit;
referring website or advert;
cookie preferences;
form submission metadata;
approximate location derived from technical data.
Marketing and advertising data
If we use analytics or paid advertising tools, we may collect or receive information about:
how visitors found our website;
which pages they viewed;
whether they submitted a contact form;
whether they clicked a paid advert;
campaign performance;
aggregated website usage statistics.
This may involve tools such as Google Analytics, Google Ads, Google Tag Manager, Meta Pixel or similar services, where activated.
Communication data
If you contact us by phone, email, website form, social media, WhatsApp or another channel, we may keep a record of that communication.
This may include:
emails;
call notes;
text messages;
WhatsApp messages;
social media messages;
quotation follow-ups;
complaint records.
3. How we collect personal information
We may collect personal information directly from you when you:
submit a contact form;
request a quote;
call us;
email us;
message us on social media;
ask us to visit your property;
accept a quotation;
place an order;
pay an invoice;
make a complaint;
leave a review or testimonial.
We may also collect information automatically when you use our website, including through cookies and similar technologies. More information is available in our Cookie Policy.
We may receive information from third parties where relevant, including:
advertising platforms;
analytics providers;
review platforms;
suppliers;
subcontractors;
payment providers;
manufacturers;
warranty providers;
building professionals or other contractors involved in your project.
4. Why we use your personal information
We use personal information for the following purposes.
| Purpose | Personal information used | Lawful basis |
|---|---|---|
| Responding to enquiries | Name, contact details, message, service interest | Legitimate interests / steps before entering into a contract |
| Providing quotations | Name, address, property details, measurements, project requirements | Steps before entering into a contract |
| Carrying out surveys | Address, access details, photographs, measurements, property information | Contract / legitimate interests |
| Supplying and installing products | Customer details, project details, order details, installation records | Contract |
| Managing payments and invoices | Name, address, invoice details, payment status | Contract / legal obligation |
| Customer service and complaints | Contact details, correspondence, project details, photographs | Contract / legitimate interests |
| Guarantees and warranties | Customer details, product details, installation records | Contract / legitimate interests |
| Improving our website | Website usage data, analytics data, cookie data | Consent where required / legitimate interests |
| Paid advertising measurement | Website usage data, advert interaction data, conversion data | Consent where required |
| Sending marketing communications | Contact details, marketing preferences | Consent / legitimate interests where legally permitted |
| Record keeping and legal compliance | Customer, project, invoice and communication records | Legal obligation / legitimate interests |
| Protecting the business | Technical data, correspondence, transaction records | Legitimate interests |
The ICO recommends that privacy information clearly explains what personal information is used, why it is used, and the lawful basis relied on.
5. Contact forms
Our website uses contact forms to allow visitors to request quotes, ask questions or contact us about our services.
When you submit a contact form, we may collect the information you provide, together with technical information such as your IP address, page URL, browser details, date and time of submission.
We use this information to respond to your enquiry, provide a quote, arrange a survey, follow up your request, and keep records of our communications.
Depending on how the website is configured, form submissions may be:
emailed to us;
stored in the WordPress dashboard;
stored by Elementor Pro or a connected plugin;
sent to a CRM or spreadsheet;
sent to an email marketing platform, only where appropriate;
backed up by the website hosting provider.
6. Google Maps
Some pages on our website may include embedded Google Maps to show our location, service area or directions.
When you view or interact with an embedded Google Map, Google may collect information about your device, browser, IP address and interaction with the map. Google may also set cookies or use similar technologies.
Where possible, we recommend that Google Maps is not loaded until you have accepted the relevant cookie category.
Google’s Maps Platform terms require compliance with applicable privacy laws and appropriate privacy disclosures in connection with Maps use.
7. Analytics and advertising
We may use analytics and advertising tools to understand how visitors use the website and to measure the performance of paid advertising campaigns.
These tools may include:
Google Analytics;
Google Tag Manager;
Google Ads conversion tracking;
Meta Pixel;
other analytics, tracking or advertising platforms.
These tools may collect technical information, website usage data, cookie identifiers and advertising interaction data.
Where required by law, analytics and advertising tools will only be used after you have given consent through our cookie banner or cookie preference tool. The ICO states that consent for cookies must be specific, informed and based on a clear positive action.
8. Marketing communications
We may use your contact details to follow up on an enquiry, provide a quote, respond to a request, or contact you about a project.
We will only send general marketing emails, newsletters or promotional messages where we have a lawful basis to do so.
You can ask us to stop sending marketing communications at any time by contacting us.
We will not sell your personal information to third parties.
9. Who we share personal information with
We may share personal information with trusted third parties where necessary for the purposes described in this policy.
This may include:
website hosting providers;
website developers and maintenance providers;
Elementor, WordPress and plugin providers;
email hosting providers;
analytics and advertising providers;
Google Maps and other embedded content providers;
payment providers;
accountants and bookkeepers;
suppliers and manufacturers;
surveyors, installers or subcontractors;
warranty or guarantee providers;
professional advisers;
regulators, courts or authorities where required by law.
We only share personal information where necessary and where there is an appropriate reason to do so.
10. International transfers
Some of the third-party services we use may process personal information outside the UK.
This may include services provided by companies such as Google, Meta, hosting providers, email providers, CRM systems, analytics tools or plugin providers.
Where personal information is transferred outside the UK, we expect appropriate safeguards to be in place, such as adequacy regulations, standard contractual clauses or other legally recognised transfer mechanisms.
11. How long we keep personal information
We only keep personal information for as long as necessary for the purposes for which it was collected.
Retention periods may vary depending on the type of information and the reason we hold it.
As a general guide:
enquiry records may be kept for up to 24 months;
quotation records may be kept for up to 12 months;
customer, project and installation records may be kept for up to 6 years;
invoice and accounting records are usually kept for at least 6 years;
guarantee and warranty records may be kept for the length of the guarantee period;
complaint records may be kept for as long as needed to manage the complaint and protect our legal position;
cookie consent records may be kept for the duration set by the cookie consent tool.
The client should confirm actual retention periods before publishing.
12. How we protect personal information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
These steps may include:
secure website hosting;
SSL encryption;
password-protected systems;
restricted access to customer records;
website security tools;
regular updates to WordPress, Elementor and plugins;
secure email and file storage;
limiting access to personal information to people who need it.
No website, email system or online service can be guaranteed to be completely secure, but we take reasonable precautions to protect the information we handle.
13. Your data protection rights
Under UK data protection law, you may have the right to:
ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information in certain circumstances;
ask us to restrict how we use your information;
object to certain uses of your information;
withdraw consent where we rely on consent;
ask for your information to be transferred to another provider in certain circumstances;
complain to the Information Commissioner’s Office.
The ICO provides guidance for individuals on data protection rights and how organisations should handle privacy information.
To exercise your rights, please contact us using the details in this policy.
14. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You can contact us at:
HI-SPEC WINDOWS AND DOORS LTD
37 Rosyth Road
Units 7-8 Morris Park
Glasgow
Scotland
G5 0YD
Telephone: 0141 732 9140
Mobile: 07719 063384
Email: info@hi-specscotland.co.uk
You also have the right to complain to the Information Commissioner’s Office.
The ICO is the UK regulator for data protection matters.
15. Links to other websites
Our website may contain links to third-party websites, including Google Maps, social media platforms, review platforms, supplier websites or external resources.
We are not responsible for the privacy practices, cookie practices or content of third-party websites.
You should read the privacy and cookie policies of any external website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page. The date at the top of the page shows when the policy was last updated.